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Discover Our Features
 

Support customers better using Remote Visual Inspection Support Features

From Image Recognition to Integrations through to management and security, get the most out of your RVI software solution with these invaluable tools.

 
 

Popular Features

SMS, WhatsApp or Email

Choose how you invite your guest users. All of this can be configured based on your workspace domain.

No App Download

Blitzz Supports all major mobile browsers so your guest users don't have to install an app.

1:1 or Group Calls

Add your team or supervisor to the call to assist or join as a Silent Observer on mute.

Optical Character Recognition

Extract Text and Numbers from images. Eg. VIN number, Barcode, Model Number, etc.

 
Silent Observer

Allow a Trainee or Supervisor to join the same call as a silent observer during remote video sharing.

Bandwidth Optimized Video

Blitzz will automatically adjust your bandwidth utilization based on your internet connection strength.

Live Pointer

Use a Live pointer on a live video stream to navigate the end-user.

Markup and Live editing

Draw and markup on an image using pointers, arrow, and text. Save the image for future reference.

Web and Mobile Screen Share

Remote assistance software allows you to share screen from mobile and web devices. Markup and annotate on shared view.

Remote Flash Light

Agents can remotely turn ON and OFF mobile users flash-light

Remote Zoom

Remotely zoom with remote visual support features that enable you to view finite details.

Capture and Save Image

Capture and save images from live stream or screen share. Documentation is easy with our remote video support features.

 

Easy Integrations Enhance Remote Visual Support

CRM Integrations

Personalize the customer experience and drive agent productivity by integrating prebuilt and open API connections.

RestFUL APIs

Get the flexibility to integrate with any system to support any workflow with our powerful APIs.

Click-to-call

Experience one-click calling from within your CRM interface. Avoid the need to copy-paste phone numbers or email addresses.

Custom Data Storage Endpoints

Store your data on Secured Blitzz servers, or use your own data providers like AWS, Azure, or On-Premise.

 

Devices Supported

PC and Mac

Browser on PC and Mac. No App download required.

Android Phone and Tablets

Browser and Optional App download available for Android Devices to join or start a video call.

iPhone and iPads

Browser and Optional App download available for iOS Devices to join or start a video call.

Smart Glass

Connect a video session using smart glass of your choice (Realwear, Vuzix, Epson, ODG)

NO-APP-DOWNOAD-VIDEO-CALL-REMOTE-INSPECTION-1536x790
 

No App Download!

Works seamlessly on iOS & Android devices, laptop & desktop devices. Leverage powerful features and insightful reporting that boost your call center KPIs
 

SMS, WhatsApp, Email Invites

Choose how you invite your guest users. All of this can be configured based on your workspace domain.
Sending an SMS Invite
Gallery View Group Calls-1
 

1:1 or Group Calls

Add your team or supervisor to the call to assist or join a Silent Observer on mute.
 

Markup and Annotate

Selecting Markup from the menu bar at the bottom of the Blitzz Desktop will take a High-Quality Picture from the video stream for markup.
Image Markup
Livbe Pointer
 

Live Pointer

Use a Live pointer on a live video stream to navigate the end-user.
 

Capture High Quality Photo Capture

  • Select Take Photo from the menu bar at the bottom of the Blitzz Desktop. This will capture a high-quality picture from the video stream utilizing the Users device camera.

  • The photo is automatically saved to the session history.

Capture High Quality Photo
Concierge - Telco OCR Text Extraction
 

Optical Character Recognition

Extract text during a video call, like VIN Number or Model Number.

 

Remote Zoom

Zoom in Blitzz Video session allows all participants in a call to be simultaneously zoomed based on the mobile device camera. Either call participant can choose to zoom 2x or 3x.

Remote Zoom-1
Live Location During an Inspection
 

Live Location

Capture user's live location while conducting a Remote Video Inspection.

Next Steps

We’d be happy to give a product demo, answer any technical questions, or share best practices.