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In the business world, customer relationship management tools can be directly related to...
As the digital workplace becomes increasingly common, the importance of communication and...
From AOL Instant Messenger to Slack, and everything in between, the employee communication app has...
Designed to schedule work, dispatch technicians, and engage with other business tasks while...
In the past five years, the Internet of Things has become more and more of a household term. We’ve...
What You Didn’t Know About the History of Telemedicine
Though it has recently become more popular...
Call Center productivity is actually trending upward. According to the Bureau of Labor Statistics (...
It’s simple and effective, but a lot of companies are behind the curve when it comes to...
Augmented reality (AR) and artificial intelligence (AI) have started changing the customer service...
Text-based chat has its place, but it doesn’t always convey all of the information necessary to...
Keeping Technicians engaged in their jobs can be a difficult task. When they’re disengaged, staff...
Some companies approach customer service chatbots as though they can completely replace the human...