In the past five years, the Internet of Things has become more and more of a household term. We’ve...

What You Didn’t Know About the History of Telemedicine

Though it has recently become more popular...

Call Center productivity is actually trending upward. According to the Bureau of Labor Statistics (...

It’s simple and effective, but a lot of companies are behind the curve when it comes to...

Augmented reality (AR) and artificial intelligence (AI) have started changing the customer service...

Visual Support Communication

Text-based chat has its place, but it doesn’t always convey all of the...

Keeping Technicians engaged in their jobs can be a difficult task. When they’re disengaged, staff...

Some companies approach customer service chatbots as though they can completely replace the human...

Augmented World – How AR Transforms the Customer Experience

Augmented reality (AR) has drastically...

AR & VR: More than Just Video Games

“The future is already here – it’s just not very evenly...