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Blitzz Takes Silver for Best Live Agent Support Solution at ContactCenterWorld’s World Finals

  Blitzz Team  ·  2 minute read

 

Contact Center World Best Live Agent Support by Blitzz Silver Winner 2

SAN JOSE, Calif., Dec. 19, 2023  -- Blitzz, the app-free, live video tool that allows contact center agents and customers to look through a smartphone camera together, today announced that it won Silver at ContactCenterWorld.com’s NEXT Generation Contact Center & CX Best Practices Conference in Lisbon, Portugal. Blitzz ranked #2 in the Best Technology Innovation Award Vendor - Live Agent Support Solution category at the conference’s World Finals.

Companies that won at prior ContactCenterWorld regional conferences were invited to present a live demonstration of their contact center products. Blitzz was awarded after a live demo from Alex Hamberger, director of strategic accounts, who showcased how quick and easy it is for contact centers to solve problems remotely. Hamberger previously earned Gold at ContactCenterWorld’s 18th annual regional conference in Orlando, FL.

“Blitzz is as easy as opening a text message, with no app like Zoom or Teams required. It’s exciting to see contact center professionals around the world appreciate how intuitive and simple it is to use,” said Rama Sreenivasan, founder and CEO of Blitzz. “This award is another testament to the lucrative benefits that Blitzz provides for contact centers.”

Blitzz is trusted by contact centers and customer service teams worldwide, including BMW North America roadside assistance, Canadian internet and telephone company SaskTel, home security company Guardian Protection, and others to solve their customers’ problems faster and from afar. 

Blitzz provides myriad benefits for contact centers including…

  • Improved communication: Instead of relying on verbal cues and descriptions, agents can see first-hand what customers are describing. Agents can use screen share and augmented reality features to point, zoom, magnify, and annotate on the screen in real time. 
  • Reduced support call times: Support agents spend less time explaining where a button is or how to navigate to the correct control screen and more time resolving issues. Additional subject matter experts can be added to Blitzz calls on-the-fly.
  • Increased capacity: Because calls are more efficient, support agents can field more support calls in a given day.
  • Enhanced quality control: With the customer’s approval, Blitzz can save a record of service calls for quality control reviews. 
  • Lower operating expenses: In many instances, Blitzz eliminates the need for on-site support that requires travel time, gas, and dedicated support vehicles.

For more information about Blitzz, visit www.blitzz.co.

About Blitzz

Blitzz is an ingenious app-free way to let remote technicians and support agents troubleshoot problems by seeing through an onsite smartphone camera: The technician or support agent texts a link, the customer clicks it, and then both are looking through the camera together – no app required. Blitzz helps companies save time and money by empowering customer support, field service and sales teams to get technical troubleshooting, inspection, audits, insurance claims, maintenance, and more done faster and safer. Blitzz facilitates millions of minutes of video monthly across a range of industries, including telecommunications, automotive, construction, power and utilities, insurance, and more. For more information about Blitzz, visit www.blitzz.co.