Cobrowsing for Travel & Hospitality

Transform Guest Digital Experiences:

Travel booking abandonment rates reach 81%, with many guests struggling to complete reservations online. Here's what your travel and hospitality contact center can accomplish with Blitzz cobrowsing software:

Complete Online Booking Faster
Navigate Loyalty Program Portals With Ease
Simplify Multi-Leg Travel Planning
Support Mobile Check-In Processes
Help Guests Modify Reservations
Assist With Travel Insurance Selection
Improve Self-Service Portal Experience

Secure Cobrowsing Solution for Guest Data Protection

Travel and hospitality demand rigorous protection of guest information, and our cobrowsing solution meets those requirements with end-to-end encryption, strict access controls, and automated PII masking. Every session is consent-driven and fully compliant with PCI-DSS, GDPR, and hospitality security frameworks, ensuring sensitive payment details, passport information, or loyalty data stays protected at all times. Unlike traditional screen sharing, our platform prevents exposure of credit card numbers, booking confirmations, or identity data, making it the safest and most compliant way to support guests online.

App-Free, One-Click Access

Travelers often struggle with downloads, plugins, and technical steps, especially when booking on the go, but with our app-free cobrowsing, support becomes effortless. A single secure link allows guests to share their screen instantly from any device or browser. No installations. No configuration. Just seamless, instant connectivity. This reduces booking abandonment, accelerates reservations, and ensures even non-technical travelers can receive real-time assistance with bookings, itinerary changes, loyalty redemptions, or payment processing.

Hide Sensitive Payment Information Automatically

Blitzz cobrowse automatically detects and masks sensitive payment information such as credit card numbers, CVV codes, passport details, or personal identifiers before the agent can see it. This ensures complete protection of guest PII while still allowing agents to guide travelers through their booking journey. By combining secure masking with controlled screen access, travel and hospitality organizations can assist guests confidently while maintaining strict compliance and eliminating unnecessary exposure risks.

With Blitzz, we’re able to resolve service calls faster and more efficiently than ever before. Our technicians can guide customers remotely, cutting downtime and improving satisfaction. It’s truly transformed the way we support our clients.

Michael Cheung
President @ TFI Canada

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We've seen some really good results. Customers are really excited about using this. They're able to resolve their issues on the spot. It's empowering them as well.

Carmen Zimmerman
Business Consulting Manager

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Resolve Guest Issues Up to 47% Faster

With secure, two-way cobrowsing, agents instantly see what travelers see across booking engines, mobile apps, loyalty portals, and itinerary dashboards. Reduce escalations, shorten call duration, and increase CSAT.

Increase First-Contact Resolutions by Up to 49%

When guests abandon hotel bookings, flight reservations, or loyalty redemptions due to complexity, our cobrowsing software steps in. Agents gain immediate screen-sharing access (secure, consent-driven) and walk travelers through complex tasks in real time. Fewer escalations, faster success, stronger digital hospitality support.

Protect Payment Data With Zero-Exposure Screen Sharing

In travel and hospitality, every transaction counts. Our secure cobrowsing solution ensures that only the exact screen content the guest consents to is visible, while masking all other sensitive data (payment cards, passport info, PII). Agents never require full access to booking systems or payment processors, minimizing compliance risks and preserving guest privacy.

Frequently Asked Questions

Have Question? We are here to help

What is cobrowsing in travel & hospitality?

Cobrowsing in travel and hospitality is a secure, real-time visual support technology that allows agents to see exactly what a guest sees inside booking platforms, reservation systems, loyalty portals, or mobile check-in apps. Unlike screenshare, cobrowsing is PCI-DSS compliant, consent-driven, and masks PII automatically—making it safe for hotels, airlines, travel agencies, and hospitality providers to guide guests through their digital journey.

How is cobrowsing different from screen sharing?

Traditional screensharing exposes a guest's full desktop, creating PCI-DSS and privacy risks. Cobrowsing, on the other hand, only shares the active browser window, hides sensitive payment information, and gives the guest full control over what's visible. This makes cobrowsing the preferred, compliant alternative to screenshare for travel and hospitality organizations.

Is Blitzz Cobrowse PCI-DSS compliant?

Yes. Blitzz Cobrowse is built with PCI-DSS-ready security, encrypted connections, consent workflows, payment data masking, and strict access controls. Agents never see credit card numbers, CVV codes, passport information, or other sensitive data—ensuring safe and compliant digital support for booking platforms and reservation systems.

How does app-free cobrowsing work for travelers?

Blitzz Cobrowse uses app-free, one-click access, so travelers don't need to download any software or install plugins. They simply click a secure link and can join instantly from any device, anywhere—mobile, tablet, desktop, or browser. This reduces booking friction and supports guests who may be traveling or using unfamiliar devices.

What types of guest issues can travel & hospitality teams solve with cobrowsing?

Travel and hospitality teams can use cobrowsing to troubleshoot and support:

Flight and hotel booking assistance
Multi-city itinerary planning
Loyalty program enrollment and redemption
Mobile check-in and boarding pass issues
Reservation modifications and cancellations
Travel insurance selection
Payment processing problems
Group booking coordination
Visa and documentation requirements

It provides a visual, guided experience that helps resolve issues up to 47% faster.

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Cobrowsing for Travel & Hospitality

Trusted By Leading Travel & Hospitality Brands

Elevate the Guest Digital Experience With Blitzz Cobrowse

Powerful Co-Browsing Platform Features Built for Travel & Hospitality