Remote Video Inspections for Automotive OEMs & Dealerships.

Streamline Quality Control, Warranty Claims & Technical Support With Real-Time Visual Assessment

Connect OEM technical teams with dealership service departments, suppliers, and customers instantly—without costly site visits. Blitzz Remote Video Inspections delivers secure, app-free virtual inspection software that transforms how automotive manufacturers and dealer networks handle warranty verification, quality assurance, technical diagnostics, and customer support—reducing operational costs, accelerating issue resolution, and strengthening OEM-dealer collaboration across your entire automotive ecosystem.

Accelerate OEM & Dealership Operations:

Automotive OEMs and dealerships face mounting pressure to resolve technical issues faster, validate warranty claims accurately, and deliver exceptional customer experiences—all while managing rising operational costs. With technician shortages and geographically dispersed dealer networks, manufacturers and dealers need smarter ways to collaborate visually. Here's what your automotive teams can accomplish with Blitzz remote video inspection software:

Verify Warranty Claims Remotely Before Authorizing Repairs
Provide Real-Time OEM Technical Support to Dealership Technicians
Conduct Supplier Quality Audits Without Factory Visits
Perform Remote Quality Control Inspections Across Manufacturing Facilities
Streamline Pre-Delivery Inspections (PDI) Across Dealer Networks
Resolve Service Department Diagnostic Challenges Faster
Strengthen OEM-Dealer Communication and Collaboration

App-Free, One-Click Video Connection

Dealership technicians, suppliers, and customers shouldn't need to download apps or navigate complicated setup processes during critical service situations. Blitzz remote video inspections work instantly through any smartphone or tablet browser—no app store visits, no technical barriers. OEM support teams or dealership managers simply send a secure link via SMS or email, and the recipient clicks to connect. This app-free approach dramatically increases adoption across your dealer network and accelerates time-to-resolution for warranty claims, technical support requests, and quality inspections.

HD Video Capture With Photo Documentation

Automotive OEMs and dealerships require clear, detailed visual documentation for accurate diagnostics, warranty verification, and quality control. Blitzz delivers high-definition video streaming with the ability to capture timestamped photos during live sessions. OEM engineers can zoom, annotate, and mark up images in real-time while guiding dealership technicians to capture specific component details, VIN verification, and damage documentation. All evidence is automatically saved and linked to the case file, creating a complete visual record that supports accurate warranty decisions and reduces disputes.

Secure, Compliant Inspection Platform

Automotive OEM and dealership data demands rigorous protection, and Blitzz meets enterprise security requirements with end-to-end encryption, SOC-2 compliance, and comprehensive audit trails. Every remote inspection session is recorded (with consent), securely stored, and accessible only to authorized personnel. The platform integrates with leading dealership management systems (DMS), OEM warranty portals, and CRM tools, ensuring inspection data flows directly into existing workflows without manual re-entry or compliance gaps.

With Blitzz, we’re able to resolve service calls faster and more efficiently than ever before. Our technicians can guide customers remotely, cutting downtime and improving satisfaction. It’s truly transformed the way we support our clients.

Michael Cheung
President @ TFI Canada

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Blitzz is an invaluable tool that helps us give customers the exact parts they need, right when they need them. It’s simple, seamless, and keeps our business running smoothly.

Jim Scarff
VP of Customer Support @ Encompass

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Reduce Warranty Claim Cycle Times by Up to 65%

With Blitzz remote video inspections, OEM technical teams connect with dealership service departments in minutes instead of days. See component failures, diagnostic screens, or quality issues in real-time without scheduling site visits. Accelerate warranty verification, reduce claim backlogs, and move issues to resolution faster than ever before.

Reduce Field Engineer Dispatch Costs by Up to 50%

Every unnecessary OEM field engineer visit costs your organization time and money. Blitzz virtual inspection software enables remote diagnostics, warranty verification, and technical support for qualifying cases—eliminating travel expenses, reducing engineer windshield time, and freeing your field team to focus on complex issues that truly require on-site presence.

Strengthen OEM-Dealer Collaboration and Satisfaction

Today's dealerships expect responsive, efficient support from their OEM partners—especially during challenging service situations. Remote video inspections let dealership technicians show issues in real-time, get immediate OEM guidance, and resolve customer concerns faster. The result: quicker resolutions, clearer communication, and significantly improved dealer satisfaction scores across your network.

Frequently Asked Questions

Have Question? We are here to help

What are remote video inspections for automotive OEMs and dealerships?

Remote video inspections for automotive OEMs and dealerships are real-time visual assessments conducted via live video connection between OEM technical teams, dealership service departments, suppliers, and customers. Instead of dispatching field engineers or relying on static photos, participants use their smartphone or tablet camera to show component issues, diagnostic results, or quality concerns—while experts guide the inspection, capture documentation, and make informed decisions remotely. This virtual inspection software dramatically reduces resolution times and operational costs while improving collaboration across the automotive value chain.

How do remote video inspections improve OEM-dealer warranty processes?

Traditional warranty verification relies on photos, written descriptions, or costly field visits—often leading to delays, disputes, and inaccurate decisions. Remote video inspections enable OEM warranty teams to see issues in real-time, guide dealership technicians to capture specific evidence, and make immediate authorization decisions. This interactive approach reduces warranty claim cycle times by up to 65%, improves claim accuracy, and strengthens trust between OEMs and their dealer networks.

Is Blitzz Remote Video Inspections secure and compliant?

Yes. Blitzz is built with enterprise-grade security, including end-to-end encryption, SOC-2 compliance, and comprehensive audit trails. All inspection sessions can be recorded with consent, securely stored, and accessed only by authorized personnel. The platform meets the data protection requirements of major automotive OEMs and dealership groups and integrates with existing DMS platforms and warranty systems to maintain compliance throughout inspection workflows.

Do dealership technicians or customers need to download an app?

No. Blitzz uses app-free, one-click access so dealership technicians, suppliers, and customers don't need to download any software or navigate app stores. They simply click a secure link sent via SMS or email and connect instantly from any smartphone or tablet browser. This removes technical barriers, increases adoption across diverse dealer networks, and delivers a seamless experience for all participants.

What types of automotive OEM and dealership operations benefit from remote video inspections?

Automotive OEMs and dealerships can use Blitzz remote video inspections for:

Warranty claim verification and authorization
OEM technical support for dealership service departments
Supplier quality audits and incoming parts inspection
Manufacturing quality control across facilities
Pre-delivery inspections (PDI) across dealer networks
New model launch support and technician training
Customer issue diagnosis and service support
Used vehicle appraisals and trade-in assessments
Lease return and remarketing inspections
Recall campaign verification

Remote visual support technology helps automotive organizations resolve issues up to 65% faster while reducing field dispatch costs significantly.

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Customer Support Teams

Remote Video Inspections for Automotive OEMs & Dealerships.

Trusted By Leading Automotive OEMs & Dealership Groups

Transform Your Automotive OEM & Dealership Operations With Blitzz

Powerful Remote Video Inspection Features Built for Automotive OEMs & Dealerships