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Blitzz CONCIERGE for CONTACT CENTRES, FIELD SERVICE & RESPONSIVE REPAIRS
 

See what’s really happening. Resolve it remotely.

Cut avoidable site visits and callouts, and see 10x ROI in the first month alone.

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Remote Visual Support Markup

Save an average of
£420 per agent every month.

*based on 10 calls per month

Request a Demo

 

Trusted by Industry Leaders Worldwide

 

Using Blitzz Concierge™ is as easy as opening a text message.

Forget about app downloads and complicated connection processes. In one click, your support team is connected to customers.

 "It was great. The customer liked it as well. She's an older lady and she didn't have issues getting it going on her Android phone." -Field technician at a large telecom company

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Here's what one telecom company achieved when they had 20 of their technicians use Blitzz Concierge™ for 30 days.

Enable the features you need, and deliver the UX to match your brand.

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Reduced their average issue resolution time by 48%.

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Of 40 customers surveyed, 73% said they preferred video assistance over a voice-only call.

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78% of customers who were serviced with Blitzz Concierge™ found the tool "extremely helpful."

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96% of reps found it resolved tickets faster.

 

Easily scale up across your teams.

 

Blitzz Concierge's SaaS deployment model means you can add 5 or 500 new users without a complicated setup process. 

EXAMPLE: A leading North American telecommunications company with thousands of contact center agents brought 1,500 agents on board and up to speed in just 2 days.

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CASE STUDY
 

How a Leading North American Telecom company saves $800,000+ per month

A leading North American telecommunications company needed to improve their technical support services

5,500+

Eliminated over 5,500 site visits.

+40

40-point jump in their NPS score.

 

Integrations to create the ideal workflow for your organisation.


With tools like Salesforce, Zendesk, ServiceNow and more, you can integrate Blitzz Concierge™ with your current tech stack.
And with Blitzz Embed, you can add Blitzz to your own apps with ease. 

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Blitzz Concierge™ Use Cases 

Field service & maintenance contractors

Traditionally, contractors are sent out for almost every callout. Blitzz Concierge lets engineers triage and resolve simple issues remotely, so a site visit only happens when it’s genuinely needed.

Contact centres & customer support

High call volumes demand efficiency, on the phone and out in the field. Blitzz Concierge helps contact centre teams resolve simple issues remotely over a secure, GDPR-compliant video call, and only send an engineer out for complex jobs.

What you can expect?

Results achieved by a recent Blitzz Success Challenge participant 👇

★★★★★
We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality. Intuitive to learn and use...

- Rick N.
VP of Operations
★★★★★
The Blitzz software is easy to manage and use. A good Wifi or Internet connection and the virtual Blitzz app can be used in any part of the house for an inspection.

- Keith T.
Build Inspector
★★★★★
As we moved towards remote connections during COVID we wanted to find a way to still connect with our members for tasks that we previously only conducted in-person. It gave our members peace of mind to know that we were still there to...

- Sarah O.
Senior Risk Manager Consultant
 

Blitzz Concierge™ Pricing

 

Blitzz pricing starts at £330/year per user and scales as you grow.


Blitzz helps customer support teams save 5-6 trips per rep every month, saving an average of £420 per rep every month.

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See Blitzz Concierge™ in
Action & Prove the Savings

Join the Blitzz Challenge to put Blitzz Concierge™ to work in your own business for one month at no cost.

We'll partner you with our Success Team to implement the simple best practices that helped one company see over £10,000 in savings in less than 30 days.

Join the Free Blitzz Challenge
 

Create a free account and join the Blitzz Challenge

One large telecom provider piloted Blitzz Concierge™ with just 20 technicians for 30 days. The results?
They eliminated 120 site visits, saving them over £10,000 in one month.
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Create your FREE
Challenge Account

We’ll follow up with a demo.

2-1
We’ll configure Blitzz for your use cases & ideal workflow.

All the setup you need to hit your goals this year.

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Run the Blitzz Pilot FREE for 30 days & we’ll help you track the results.

Learn how to improve your team’s productivity with this guide.