Customer Support Tools and Innovation

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How to Attract and Retain the Best Subject Matter Experts

Subject matter experts are hard to hire and harder to keep. Learn how remote video support reduces burnout, spreads expertise and helps you retain your best people.

Customer Support in the Metaverse? It’s Closer than You Might Think

With AR and remote video tech, customer support teams can build a powerful experience in the metaverse.

How to Make the Case for Including Video Support Software in Your Budget

To get leadership buy-in for video support software, make your case with these three benefits.

5 SaaS Customer Support Best Practices for Higher CSAT Scores

Five SaaS customer support best practices to raise CSAT: proactive support, instant feedback, the right tools, FCR and AHT tracking, and visual empathy.

Offer Customers the Flexibility They Want

If you don't meet customers' high expectations, you risk losing their business. Here are three ways video tech provides flexible customer support.

What Is Real Time Communication (RTC)? Definitions, Benefits, and Examples

Real Time Communication (RTC) refers to any digital communication that occurs without transmission delays. RTC has countless applications in field service management, including…

How Age-Inclusive Is Your Customer Support?

Make customer support work for older customers with hearing loss or less tech experience. Learn how link-based video support improves accessibility.

5 Benefits of Live Video Support for Telco Companies

Telco companies may benefit more from live video support than any other industry. The top benefit you’ll gain from incorporating live video is…

The True Cost and Value of Remote AR Assistance in 2022

How much does remote AR assistance cost in 2022? By our estimate, you can expect to spend about…

4 Ways Remote Video Support Helps You Build Customer Loyalty

If you’re looking for a surefire way to build customer loyalty, remote video support is the way to go. Remote video support builds loyalty with...

Remote Video Support: What It is and Why Customers Are Demanding It

Remote video support is customer service provided over video chat, but there’s more to it than that. Customers are demanding remote support because...

How to Improve Customer Experience with Remote Video Support

Customer experience is key to your success. If you aren’t leveraging remote video support for your customer experience efforts, you’re missing out on...