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Articles by Blitzz Team 2
Improving Call Center Performance with Remote Video Support
Discover how integrating remote video support can revolutionize your call center operations, boosting efficiency and customer satisfaction.
How Smart Glass Can Help Technicians In Field Service
Explore how smart glass can help technicians in field service. 1. Delivery of Service 2. Hands-Free Capabilities 3. Increased Efficiency 4. Increased Safety 5…
How Augmented Reality Helps Field Service Workers
Is your field service operation modern enough for the current market? See how augmented reality helps field service workers do twice the work in half the time by…
The 5 Best Digital Customer Experience Tools for Growing SMBs
To keep your SMB growing, you’ll need to use amazing digital customer experience tools. Our top five tools you need in your tech stack are 1. Social M…
3 Risks Augmented Reality Based Remote Assistance Companies Don't Mention
If you’re considering augmented reality-based remote assistance tools for customer support, you need to know the associated risks and how to counter them.
5 SaaS Customer Support Best Practices for Higher CSAT Scores in 2022
You’re looking to send your customer retention levels through the roof. That means you need higher CSAT scores. Our top SaaS customer support best practice is...
What is a Truck Roll? And How Can You Reduce Your Carbon Footprint?
A truck roll occurs whenever a technician commutes to a customer site. Truck rolls negatively impact the environment in many ways. You can reduce your carbon…
What Is Real Time Communication (RTC)? Definitions, Benefits, and Examples
Real Time Communication (RTC) refers to any digital communication that occurs without transmission delays. RTC has countless applications in field service management, including…
5 Key Benefits of Remote Video Inspections
A remote video inspection (RVI) is a building or machinery inspection conducted remotely using video technology. Key benefits of RVIs include lowering your carbon…
5 Benefits of Live Video Support for Telco Companies
Telco companies may benefit more from live video support than any other industry. The top benefit you’ll gain from incorporating live video is…
The True Cost and Value of Remote AR Assistance in 2022
How much does remote AR assistance cost in 2022? By our estimate, you can expect to spend about…
Remote Call Centers: 4 Systems You Need for Success
You know a remote call center can save your bottom line, but you’re nervous about making the switch. The best way to guarantee your remote call center is a success is...