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Articles by Blitzz Team 2
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Understanding Technician Utilization: Its Importance and How to Monitor It
Technician Utilization refers to the percentage of billed hours your techs spend handling customer issues and service requests. It’s important to track because...
Do You Need Techs On-Site? Reduce Truck Rolls with Remote Support
Customer support is vital, but truck rolls can cost your company thousands. The solution? Remote support. By offering support remotely, you can...
4 Ways Remote Video Support Helps You Build Customer Loyalty
If you’re looking for a surefire way to build customer loyalty, remote video support is the way to go. Remote video support builds loyalty with...
Remote Video Support: What It is and Why Customers Are Demanding It
Remote video support is customer service provided over video chat, but there’s more to it than that. Customers are demanding remote support because...
How to Improve Customer Experience with Remote Video Support
Customer experience is key to your success. If you aren’t leveraging remote video support for your customer experience efforts, you’re missing out on...
Safety First: Why Remote Video Inspections Are Here to Stay
Remote video inspections took off during the COVID-19 pandemic, but this trend is anything but temporary. Remote inspections may soon be standard because...
The 5 Best Call Center Software Providers for Growing Businesses
When your business is growing, you need a call center software solution that can grow with you. The best software provider for a growing business is...
Remote Building Inspections: How to Save 1 Hour or More per Appointment
How much time can you save by switching to remote building inspections? Our calculations show you can save at least...
How Remote Customer Service Software Enables Seamless Virtual Support
Your customers are demanding incredible virtual support. By investing in remote customer service software, you can...
The 4 Best Remote Visual Inspection Tools to Level Up Customer Service
In order to provide excellent customer service, you’ll need great remote visual inspection tools. The best tool for great service is...
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Video Call Customer Service: Deliver 5-Star Support from Anywhere
To grow your business, you need to provide your customers with excellent service. Video call customer service can increase customer satisfaction by...
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Remote Field Service Software: 4 Ways to Improve Team Efficiency
Are your field service processes as efficient as possible? With remote field service software, you can improve team efficiency by…