IrisCX Customers Are Moving to Blitzz for Virtual Inspection Software

If you're reading this, you already know: IrisCX has shut down. After years of serving customer experience teams with visual support capabilities, the platform has reached its end of life, leaving its user base in search of a reliable, enterprise-grade alternative. The disruption is real — workflows, integrations, and trained teams all built around IrisCX now need a new home.

The good news? You're not starting from scratch. The migration has been a natural one for many IrisCX users, and an increasing number of former customers are turning to Blitzz as their go-to remote visual support platform. Here's why that shift makes sense — and why now is the right moment to make it.

Good to know: Blitzz offers a risk-free 30-day trial. Teams can be up and running in hours, not days — making the transition from IrisCX faster and less disruptive than you might expect.

What Made IrisCX Valuable — And What Replaces It

IrisCX was built around one core promise: letting support agents see what customers see. It reduced call handle times, cut down on unnecessary truck rolls, and brought a visual layer to what had historically been a voice-only support channel. That promise was genuinely powerful.

Blitzz was built around the same promise — and it's taken it further. Where IrisCX offered real-time video, Blitzz layers in AR annotations, AI assistance, OCR text extraction, GPS location tagging, automatic session documentation, and deep CRM integrations — all without requiring customers to download a single app.

Key Blitzz Features Worth Knowing

Zero App Download

Customers connect instantly via a browser link — no app store, no setup. Send via SMS, email, or WhatsApp from your CRM.

AR Annotations & Live Pointer

Agents annotate the live video feed in real time — drawing, circling, or pointing at specific components without freezing the frame.

AI-Powered Assistance

AI suggestions speed up resolutions for agents and generate automatic session summaries — reducing after-call work and improving consistency.

OCR Text Extraction

Capture VIN numbers, serial codes, model numbers, and barcodes automatically from the live feed — no manual transcription needed.

GPS Location Tagging

All sessions include GPS-stamped documentation — invaluable for field service, insurance claims, and compliance audits.

Auto-Generated Reports

Session photos, annotations, notes, and timestamps are compiled into a ready-to-share Word document — automatically, every time.

Deep CRM Integrations

Native plug-ins for Salesforce, Zendesk, ServiceNow, Genesys, Microsoft Teams, and more. Session data syncs back automatically.

Enterprise-Grade Security

SOC 2, GDPR, and HIPAA compliant. End-to-end encrypted sessions with SSO/SAML, role-based access, and full audit trails.

Blitzz offers two dedicated product lines: Blitzz Concierge™ for contact center and customer support teams, and Blitzz Inspect™ for remote video inspections and audits. Whether your IrisCX use case was frontline support or field inspection workflows, there's a product built specifically for your team.

Comparing IrisCX and Blitzz Side by Side

A Smooth Migration Path

One of the biggest concerns for IrisCX customers is disruption: agents who have to relearn tools, integrations that need to be rewired, and workflows that may break mid-transition. Blitzz has addressed this directly.

According to Blitzz's own implementation guidance, teams can be up and running within hours, not days or weeks. The platform plugs into your existing CRM and ticketing stack with native integrations — so rather than rebuilding workflows from scratch, you're simply replacing the visual support layer with a more capable one.

For organizations coming from IrisCX, Blitzz's REST API and embedded SDK make it easy to maintain custom workflows and proprietary platform integrations. The browser-based architecture means customers on the other end never have to touch an app store — a frequent friction point that even IrisCX struggled to eliminate entirely.

A real-world result: A large North American telecom deployed Blitzz across 20 field service agents for 30 days and saved over $13,000 — primarily by resolving issues remotely that would have otherwise required a truck roll. That's the ROI story that's drawing IrisCX customers to Blitzz.

Industries Already Thriving on Blitzz

Former IrisCX customers span a variety of industries — and Blitzz has documented workflows for all of them:

Telecommunications — reduce truck rolls, diagnose equipment issues over live video, and guide field techs from a central operations hub. One major telecom cut truck rolls by 60% after implementing Blitzz remote visual support.

Insurance & Claims — adjusters can remotely assess property damage, capture timestamped evidence, and process first notice of loss (FNOL) via live video. OCR automatically extracts policy numbers and VINs during the call, cutting manual data entry dramatically.

Manufacturing & Field Service — remote experts guide on-site technicians in real time, reducing costly site visits and keeping production lines running. One global construction company saved hundreds of hours by moving QA entirely to remote video.

Healthcare — Blitzz's HIPAA compliance makes it suitable for telehealth workflows, remote patient equipment support, and medical device troubleshooting — areas where IrisCX often fell short on compliance requirements.

Home & Property — appraisers and inspectors use Blitzz Inspect™ to complete remote property assessments, generating auto-formatted reports without an in-person visit.

Making the Decision: What to Do Next

If you were a paying IrisCX customer, the path forward is clear: you need a platform that replicates — and exceeds — what you had, without a lengthy or disruptive implementation. Blitzz checks both boxes.

The platform's pricing is transparent: Blitzz Concierge™ starts at $420/year for customer support teams (minimum 5 licenses), and Blitzz Inspect™ starts at $450/year for inspection use cases. Both plans come with a 30-day risk-free trial, and Blitzz's success team works alongside you during rollout.

The ROI typically arrives within the first month. For teams transitioning off a defunct platform, that's not just a selling point — it's a lifeline.