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Articles by Blitzz Team
Page 33
How Age-Inclusive Is Your Customer Support?
Accessible customer service benefits everyone you serve. The right video call solution could help improve your call center’s accessibility.
Use Remote Video Support to Meet the Environmental Segment of Your ESG Targets
Modern call centers need modern video technology. Blitzz provides the tools you need to support your customers in a fully distributed environment.
What is Average Handling Time and Why is It Important to Track?
Agent handling time refers to the duration of time a customer spends in contact with your service line. This metric is essential to your success because...
Improve Your Margins by Triaging Customer Needs with Remote Video Tech
Here are three ways that remote video inspections can help your inspectors manage their workloads and generate cost savings.
The High Cost of Solving the Wrong Problem
Solving the wrong problem is expensive. Video technology can save your org money by helping your call center diagnose the right customer problems.
The Blitzz Video Etiquette Guide for Remote Support
Your video call etiquette could use a refresh: these 14 tips will help you polish your professional video presence for remote customer support calls.
4 Ways Remote Video Inspection Can Transform Your Business
Inspectors and auditors aim to do a thorough job, well. The right video inspection tools can help them achieve the same thing remotely – plus more.
Recruiting Auditors or Building Inspectors? Promise Less Time Reporting
To attract and retain building inspectors and auditors, adopt tech that reduces the time they have to spend on reporting.
Want to Reduce Truck Rolls? Rethink Your Call Center’s KPIs
Tired of overspending on truck rolls and equipment exchanges? Empower your agents with video call software that makes self-service a breeze.
Remote Visual Assistance vs. Site Visits: Which is More Effective?
You’ve been sending your customers on-site tech support for as long as you’ve been in business, but is there a better way? Remote Visual Assistance can...
Remote Video Support: Desktop Software vs. Mobile Apps for Best Results
When it comes to remote video support, which is king, the reigning champ of desktop software, or the newcomer, mobile apps? The best solution is...