Industry Best Practices

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Your 4-Step Roadmap to Transforming Field Work with Industrial Smart Glasses

Learn the best way to introduce industrial smart glasses at your organization.

Severe Weather Events Are on the Rise: Are Your Facility Inspectors Prepared?

Learn how climate change-fueled weather increases workplace risk for facility inspectors and how to mitigate it with remote video technology.

Customer Care & Call Center Retention Tips as More than Half of Americans Look for New Jobs

Find out how to boost engagement at your customer care center to attract and retain employees during The Great Resignation.

How to Make the Case for Including Video Support Software in Your Budget

To get leadership buy-in for video support software, make your case with these three benefits.

5 SaaS Customer Support Best Practices for Higher CSAT Scores in 2022

You’re looking to send your customer retention levels through the roof. That means you need higher CSAT scores. Our top SaaS customer support best practice is...

How Age-Inclusive Is Your Customer Support?

Accessible customer service benefits everyone you serve. The right video call solution could help improve your call center’s accessibility.

Remote Call Centers: 4 Systems You Need for Success

You know a remote call center can save your bottom line, but you’re nervous about making the switch. The best way to guarantee your remote call center is a success is...

Understanding Technician Utilization: Its Importance and How to Monitor It

Technician Utilization refers to the percentage of billed hours your techs spend handling customer issues and service requests. It’s important to track because...

What is Average Handling Time and Why is It Important to Track?

Agent handling time refers to the duration of time a customer spends in contact with your service line. This metric is essential to your success because...