Industry Best Practices

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4 Customer Experience Tools to Dramatically Increase Retention

Are your customer retention rates down? You may be missing out on essential customer experience tools to keep customers happy. The number one tool you need is...

How to Pick the Best Customer Service Software For Your Business

You know you need to invest in the right customer service software for your business to be successful. The trick to picking the right software solution is...

Motivating WFH Teams to Adopt Video Calls

During the pandemic, the number of customer issues resolved on first contact dropped from 53 percent to 42 percent. That’s serious.

5 Remote Customer Support Issues that Can Kill Your Business

Negative customer support issues cost companies billions of dollars every year, and customers leave because of it. These 5 issues have...

9 Critical Components of the Top Remote Inspection Tools

To conduct remote inspections effectively, you’ll need the right tool. The best remote inspection tools will have, 1. An intuitive user interface, 2. Inspection…

Remote Visual Support Apps: 6 Must-Have Features

When providing remote visual support, regardless of circumstance or setting, there are several capabilities your software must include. Without these...

The Challenges of Remote Audits: 5 Problems Auditors Face

Doing remote audits without being physically on location brings a new set of challenges and risks. Overcoming these 5 problems is doable if...

The Way Forward in 2021: 4 Important Considerations for the Field Service Sector

The future of field service is about to change. Many of these changes had already begun even before the pandemic […]

Service Organizations: 5 Smart Moves to Manage Covid-19 Impact

When a crisis hits, top decision makers of service organizations cannot afford to spend months planning a transformation and then […]

How to Make It Work: 5 Keys to Effective Remote Video Inspection

The technology to initiate remote video inspection has been ready for years, but progress in this direction has been extremely […]

Conquering 5 Common Challenges of Remote Video Inspections

Smartphone-, tablet, or laptop-enabled video technology are playing a big role in businesses that require field officers to install or […]

Remote Video Inspection: A How-To Guide for Commercial and Residential Buildings

Remote Video Inspection (RVI) uses video technology to inspect a building, a building component, or relevant equipment. The key to conducting a successful RVI is to…