Customer Support Tools and Innovation

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How Retailers Use Remote Live Video Support to Cut Product Return Rates

Learn how retailers use remote live video support to cut return rates, troubleshoot issues in real time, and improve customer purchase confidence.

How Owlbert AI Helps Our Team Guide Customers Through Product Assembly and Setup Remotely

See how Owlbert AI helps retail support teams guide customers through TV, electronics, and furniture assembly live, cutting returns and repeat calls.

AI-Powered Equipment Recognition for Manufacturing Support Teams

See how AI-powered equipment recognition helps manufacturing support teams identify machinery and part numbers instantly from live video, no guesswork needed.

Visual AI vs. Voice-Only AI: Why 73% of Customers Prefer Video

See why 73% of customers prefer video support over voice-only calls, and how visual AI removes guesswork to resolve issues faster and more accurately.

Why Misdiagnosis Happens on Video Calls (and How AI Fixes It)

Even with video, vehicles get misdiagnosed due to memory and bias. Discover why it happens and how AI delivers faster, more accurate, consistent diagnoses.

How AI Eliminates Post-Call Documentation for Support Agents

AI eliminates post-call documentation, generating accurate summaries as calls end, saving agents time and improving consistency across every support call

Owlbert AI vs. Traditional Screen Recording: What's the Difference?

See how Owlbert AI differs from traditional screen recording — one documents calls after the fact, the other actively resolves issues in real time.

What Is AI Agent Assist? A Guide for Support and Field Service Teams

AI Agent Assist watches live video calls, diagnoses issues in real time, and surfaces the right fix—cutting resolution time for support and field teams.

How Does Visual AI Work During a Live Video Support Call?

See how visual AI analyzes live video calls in real time—recognizing equipment, reading codes, and surfacing fixes before the agent finishes asking.

How BPOs Use AI Agent Assist to Cut Average Handle Time

See how BPOs use AI Agent Assist to cut average handle time — real-time visual diagnosis that reduces escalations, guesswork, and post-call admin work.