Call Center productivity is actually trending upward. According to the Bureau of Labor Statistics (...
Blitzz Blog
All you need to know about Remote Assistance, Visual Support and Cobrowse
It’s simple and effective, but a lot of companies are behind the curve when it comes to...
Augmented reality (AR) and artificial intelligence (AI) have started changing the customer service...
Visual Support Communication
Text-based chat has its place, but it doesn’t always convey all of the...
Keeping Technicians engaged in their jobs can be a difficult task. When they’re disengaged, staff...
Some companies approach customer service chatbots as though they can completely replace the human...
Augmented World – How AR Transforms the Customer Experience
Augmented reality (AR) has drastically...
AR & VR: More than Just Video Games
“The future is already here – it’s just not very evenly...
The HIPPA (Health Insurance Portability and Accountability Act) has several requirements that are...
Business communication incorporates the productivity of sharing information between a company and...