Call Center productivity is actually trending upward. According to the Bureau of Labor Statistics (...

It’s simple and effective, but a lot of companies are behind the curve when it comes to...

Augmented reality (AR) and artificial intelligence (AI) have started changing the customer service...

Visual Support Communication

Text-based chat has its place, but it doesn’t always convey all of the...

Keeping Technicians engaged in their jobs can be a difficult task. When they’re disengaged, staff...

Some companies approach customer service chatbots as though they can completely replace the human...

Augmented World – How AR Transforms the Customer Experience

Augmented reality (AR) has drastically...

AR & VR: More than Just Video Games

“The future is already here – it’s just not very evenly...

The HIPPA (Health Insurance Portability and Accountability Act) has several requirements that are...

Business communication incorporates the productivity of sharing information between a company and...